Privacy and Cookie Policy

At Canvas Wall Prints, we respect your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, store and protect your information when you visit canvaswallprints.com, create an account, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge the practices described in this policy.

Last updated: 26 September 2026

Information We Collect

We may collect personal information that you provide directly to us, as well as certain information automatically when you use our website.

This may include:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase information
• Products added to your basket or wishlist
• Customer account information
• Messages or enquiries sent to our customer support team
• Personalisation details supplied for custom products
• IP address, browser type and device information
• Pages viewed and interactions with our website
• Referral source and website usage information
• Marketing and cookie preferences

Payment Information

Payments are processed securely through third-party payment providers. We do not normally receive or store your full debit or credit card number on our own servers.

Payment providers may process information such as your payment details, billing address and transaction information in accordance with their own privacy policies and security requirements.

How We Use Your Information

We use personal information where necessary to operate our business and provide our services, including to:

• Process and fulfil your orders
• Take and verify payments
• Arrange production, packaging and delivery
• Provide order confirmations and delivery updates
• Manage customer accounts
• Respond to customer service enquiries
• Handle returns, refunds, replacements and complaints
• Prevent fraud, abuse and unauthorised activity
• Maintain the security of our website and systems
• Improve our website, products and customer experience
• Measure website traffic and performance
• Understand how customers find and use our website
• Send marketing communications where permitted
• Comply with our legal, accounting and tax obligations

Our Legal Basis for Processing

Under applicable UK data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we may rely on:

• Contract: where processing is necessary to process, manufacture, deliver or otherwise manage your order.
• Legal obligation: where we are required to retain or process information for legal, accounting, tax or regulatory purposes.
• Legitimate interests: where necessary for purposes such as improving our services, securing our website, preventing fraud and operating our business, provided those interests do not override your rights.
• Consent: where you have given us permission, including certain marketing communications and non-essential cookies.

Who We Share Your Information With

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our website and fulfil your order. These may include:

• Payment processors and payment service providers
• Delivery companies and courier services
• Website hosting and infrastructure providers
• Website security and fraud-prevention providers
• Email and customer communication providers
• Analytics and website performance providers
• Advertising and marketing platforms where you have provided the required consent
• Professional advisers such as accountants, legal advisers and insurers
• Government authorities where disclosure is legally required

We only provide service providers with the information reasonably necessary for them to perform their services.

Order Delivery

To deliver your order, we provide relevant delivery information to the courier or postal provider handling your shipment. This will usually include your name, delivery address, telephone number, email address and information required to identify or track the parcel.

International Data Transfers

Some of the companies that provide services to us may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with applicable data protection law. This may include recognised adequacy arrangements or approved contractual safeguards.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, fraud-prevention and contractual requirements.

Different types of information may therefore be retained for different periods. For example, transaction and accounting records may need to be retained for longer than website analytics or customer support information.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

Marketing Communications

Where permitted, we may send you information about products, promotions, offers or other updates that may be relevant to you.

Where consent is required, we will only send marketing communications after receiving the appropriate consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential service messages relating to your account, purchases, payments or deliveries.

Cookies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website and, where permitted, support advertising and marketing activities.

A cookie is a small file that is stored on your computer, smartphone or other device when you visit a website.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for essential website functionality and cannot normally be switched off through our cookie preference controls.

They may be used for functions including:

• Shopping basket functionality
• Checkout and payment processes
• Customer account login
• Website security
• Fraud prevention
• Session management
• Remembering your cookie preferences

Analytics & Performance Cookies

These cookies help us understand how visitors interact with our website. They may collect information such as pages visited, time spent on the website, traffic sources, device information and website errors.

We use this information to measure website performance and improve the shopping experience.

Functionality Cookies

These cookies allow the website to remember certain choices or preferences and provide enhanced functionality.

This may include remembering selected preferences, previously viewed products or other settings that make the website easier to use.

Advertising & Marketing Cookies

With your permission, we may use advertising or marketing cookies to understand the effectiveness of our advertising, measure conversions and provide more relevant advertising.

These cookies may be provided by third-party advertising platforms and may allow those providers to recognise your browser or device across different websites.

Your Cookie Choices

When required, non-essential cookies will only be used after you have provided the appropriate consent through our cookie preference controls.

You can accept, reject or adjust your preferences for non-essential cookies through our cookie consent tool. You can change or withdraw your consent at any time using the cookie settings available on our website.

Strictly necessary cookies may still be used because they are required for functions such as keeping items in your shopping basket, maintaining website security or completing checkout.

You can also control or delete cookies through your web browser settings. Blocking certain cookies may affect the functionality of some areas of our website.

Third-Party Services

Our website may use services provided by third parties for functions such as payments, analytics, advertising, website security and content delivery.

These providers may use cookies or similar technologies subject to your consent where required. Their use of personal information may also be governed by their own privacy policies.

Keeping Your Information Secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include encrypted connections, restricted system access, authentication controls, security monitoring and other measures appropriate to the nature of the information being processed.

While we take reasonable steps to protect your information, no internet-based system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your personal information in certain circumstances
• Ask us to restrict how your information is processed
• Object to certain types of processing
• Request the transfer of certain information to you or another organisation
• Withdraw consent where processing is based on your consent

These rights are subject to certain legal conditions and exceptions.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our products and services are intended for general consumers and are not specifically directed at children. We do not knowingly seek to collect personal information from children where parental or guardian consent would be required by law.

External Links

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

Contact Us

If you have any questions about this Privacy & Cookie Policy or would like to exercise your data protection rights, please contact us:

Email: sales@canvaswallprints.com

Or use the Contact Us form on our website.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate your concerns.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, technology or legal requirements.

Any updated version will be published on this page and the "Last updated" date will be revised accordingly.